Connected Home Security FAQ/Troubleshooting

A Disconnect button appears in the CHS Lenovo Vantage Application for non-account owners, but currently does not appear for CHS Account Owners

CHS Account Owner:

Non-Account Owner:

If you are an account owner and wish to disconnect CHS from the device, conduct the following steps:

Close Vantage App
Open CMD prompt as administrator
Stop ImControllerService service
Delete all files from %LocalAppData%\Lenovo\ImController\PluginData\LenovoWiFiSecurityPlugin\
Start ImControllerService service

Open Vantage Application

C:\WINDOWS\system32> net stop ImControllerService

The System Interface Foundation Service service was stopped successfully.

C:\WINDOWS\system32> del

%LocalAppData%\Lenovo\ImController\PluginData\LenovoWiFiSecurityPlugin\*.*

C:\Users\yoavh\AppData\Local\Lenovo\ImController\PluginData\LenovoWiFiSecurityPlugin\*.*, Are you sure (Y/N)?

C:\WINDOWS\system32> net start ImControllerService

The System Interface Foundation Service service is starting.

The System Interface Foundation Service service was started successfully.

How do I add a family member device?

If you wish to add additional family members to the CHS account, from the My Family section:

1. From the CHS Dashboard - My Family: click on the +New Member button.

2. Type in the family member’s name. if you wish, choose an Avatar image, and click Save.

3. The new family member will be added:

How do I add a device for myself?

1. From the CHS dashboard - My Family - Yourself: Click on the + Personal Device button. An email will be delivered with the invitation code and instructions to include the Personal Device.

2. Install the CHS Application (Lenovo/PC/Android) and user the Invitation code stated in the email

Why is there is a red “alert” mark next to my home?

A red alert dot indicates that at least one of the home devices has a security vulnerability.

Why can’t I see my home network?

In order to be able to see your home network, there must be at least one Personal device connected to the network.

How many networks can I add? How many homes? How many family members? How many devices and what kind?

There is no limitation to the number of networks, homes, family members, and devices you can add.

Why do I see networks that are not my home in the networks list?

The list is of networks detected from the Personal device's Wi-Fi settings

Where do I enter the code to connect a device?

1. From a Lenovo Vantage device, there is no need to enter the invitation code.
2. From a non-Lenovo Vantage PC, CHS Client (Microsoft Store):

3. From an Android Device:

How do I delete my account?

From the CHS Dashboard > Settings

Under PAYMENT DETAILS, click on the Delete Account link

Type the account email and click DELETE

Click YES, DELETE to complete the deletion

How can I purchase the subscription from the dashboard?

1. From the top of the Dashboard, click on the Buy Now button:

2. From Settings > PAYMENT DETAILS. Click on the Vantage Store link:

How do I limit the number of alerts e-mail I am receiving?

From the CHS Dashboard > Settings > SYSTEM PREFERENCES

Mute email notifications when there are no personal devices connected to scan your Wi-Fi network or home devices for a period of 1 Day/1 Week/1 Month

Which devices can be added to my account and how? Which Applications?

You can add Personal and Home devices connected to your Wi-Fi Network.

Where can I see the security status of my device?

Click on the three-button circle button next to the device: > Security Status

Personal Device:

Security Status: By clicking on the Security Status link, you will see a list of security vulnerabilities of the device. Each component can be enabled/disabled. Each component can be expanded in order to reveal more information about the vulnerability.

Home Device:

Wi-Fi Network Device:

Can I add devices that are not Lenovo?

Non- Lenovo devices can be added: Windows 10 and Android devices.

Why my phone show under home devices?

If your phone is connected to your Wi-Fi, it will appear as a home device.

Where do I enter 30 days free code?

From the CHS Dashboard > Settings > PAYMENT DETAILS

Insert the EXTRA30DAYS promotion code and click on the Redeem button

If I signed up trough Vantage, do I still need to download an app and connect my device?

If you signed up through Vantage, you will not need to download an application to connect the Lenovo. device

I currently run a top-rated internet security program on my PC along with a VPN service. how does CHS compare to these?

Connected Home Security verifies that the devices you have are secured, and the networks they are connected to are safe. Connected Home Security provides security not only to your PC but also to Android devices and other PC devices you have at home. It will tell you the safety of your home network, and provide a single dashboard you can see all your devices.

Can this service replace the above protection?

Connected Home Security is different than most traditional security: it is easier to operate, supports multiple devices, and identifies attackers on networks or insecure devices. Connected Home Security will identify if your antivirus that comes with Microsoft Windows (Defender) is not working, and will prompt you to run it, as well as identify any vulnerabilities in the device that might be ignored by traditional antivirus. While VPN indeed will secure a connection to the internet but are often slow and damage user experience, Connected Home Security will identify that your home network was not compromised, without any speed and user experience degradation.

Would it be safe to remove my virus and VPN services?

You should always have Microsoft Defender that is built into your Windows active on your machine. Connected Home Security will identify if it was turned off, and will alert you. With VPN, as long as you will follow Connected Home Security alerts on malicious networks, you will not need a VPN.

Does this service enhance or replace my firewall like present virus protection?

There is no need for an external Firewall. Your Windows comes with a built-in firewall. Connected Home Security will verify that the Microsoft Firewall is turned on, and will alert you if otherwise.

Does this service protect my devices away from home?

Yes

I am not receiving any CHS related emails.

Please check your email spam filter for any CHS related emails and mark them as safe,

The CHS Android Client is Consuming Battery:

From the CHS Android application, check the status of the Continuous monitoring

If it is set to Off, please verify that another application is not the cause.

In case it is set to On, an increase in battery consumption is expected. You might consider turning it Off.